Plain English overhaul for Australian Department of Human Services website


The Australian Department of Human Services has overhauled its website to make it easier for people to read and access key information and services online.

As part of the enhancements to the site, completed in August, more than 138,000 words were reviewed and revised to meet plain English standards.

The team behind the overhaul also simplified the language used for more than 90 payments and services accessible through the site.

To make the site easier to use, especially on mobile devices, the website was given a new look and feel.

The on-site search function was also improved and extra navigation added to help visitors quickly find what they need.

“The new website makes it easier to find information, which will reduce the need for people to call or visit a service centre,” said Minister for Human Services, Alan Tudge.

“This is just the beginning of our site’s improvements with further content and usability enhancements to be applied over the next year.”